Frequently Asked Questions



1How can I make a purchase on your website?
To make a purchase, simply browse our catalog, select the products you are interested in, choose the size and color, and add them to your cart. Then, proceed to checkout and follow the instructions to complete your purchase.
2What are the available payment options at UCVOGUE ?
At UCVOGUE, we want to make your shopping experience as simple and convenient as possible. That’s why we offer a variety of payment options to suit your needs, no matter where you are in the world. We accept the following payment methods: - Credit and Debit Cards: We accept all major credit and debit cards so you can pay quickly and securely. - Digital Payment Platforms: In addition to traditional cards, you can also use leading digital payment platforms. These options allow you to make transactions efficiently and securely with the convenience of a single click. - International Payments: We ensure that our payment methods are accessible to customers worldwide, offering options tailored to different regions and currencies. Each payment method we offer is designed to ensure your safety and protection throughout the purchasing process. If you have any questions or need assistance with payment methods, our support team is available to help you at any time. Thank you for choosing UCVOGUE! We are delighted to offer you flexible and convenient payment services.
3How long does it take to receive my order ?
At UCVOGUE, we work with trusted shipping partners to ensure that your order arrives safely and efficiently. Shipping Method: The shipping method is tied to the transportation company. We ensure that all our shipping partners are reliable and committed to high-quality service. Transit Times: Transit times vary between 8 and 15 business days, depending on your location and the time required to complete the packaging of your product. We want your shopping experience to be as smooth as possible, which is why we will monitor the progress of your order. If you have any questions about the shipping process or need assistance, please do not hesitate to contact our support team at cs@ucvogue.com. We are here to help you at all times.
4How can I return an item?
We offer a process for exchanges and returns. Please visit our Return Policy for detailed instructions to ensure you meet our requirements.
5Do you offer plus sizes or custom sizes ?
Yes, we offer a variety of sizes, including plus sizes. For more information about our sizes, please visit our area sizes.
6How can I determine my size at UCVOGUE ?
All of our products include detailed information on sizes, colors, and descriptions. Our purchasing process is designed to make it easy for you to choose the colors and sizes you prefer.
7Do you offer international shipping ?
UCVOGUE ship worldwide with unbeatable prices. Feel free to explore our website for more information.
8What should I do if my item arrives damaged or defective ?
We apologize for any inconvenience. Contact our customer service cs@ucvogue.com as soon as possible, and we will help you resolve the issue.
9Do you offer gift cards ?
Yes, we offer gift cards, which make for an excellent gift option. For any inquiries, please contact us at info@ucvogue.com.
10How can I stay updated on UCVOGUE news on social media ?
Don't forget to follow us on our social media channels to stay updated and learn more about us!